Pre Sales

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  1. What if we can't be home to accept delivery? We try our best to make sure that the courier can send you an SMS or email with information so you can react to rearrange in advance. If you know ahead of time you can't be in, leave delivery instructions when placing the order - any preferred days, a safe place to leave the wine (at your ...
  2. How can I pay? Payment is expected in advance We accept major credit/debit cards, wallet payments, Paypal, or bank transfer - all are available as options at check out. If you want to pay by alternative methods please select "Bank Payment" at checkout and you will receive an invoice with payment option ...
  3. How do I know if the wine I want is in stock? The website maintains real-time stock information and will indicate the exact stock level. This is split between small occasional stock at HQ and the main stock at the warehouse. This is usually accurate, although errors can happen (usually if we made a substitution, used it in a surprise ...
  4. What do you mean by "we guarantee our wines"? We guarantee that our wines are quality wines and a pleasure to drink. We can't guarantee that you will like the style of every single wine but we make sure of the quality. We also try to describe them as well as we can so you know what to expect. Major problem? We offer a refund or a ...
  5. What do your prices include? All prices quoted are in Pounds Sterling and include VAT and Alcohol Excise Duty but exclude carriage. All prices are subject to change on short notice as exchange rates, delivery costs or wine prices change.
  6. Where is your shop? We don't have a shop, we are a distibutor and mail-order business. Order pick up is available from the warehouse in South London and from our HQ in Bradford but we also supply independent wine merchants so our wines could be found at your local independent. Especially if you ask them! You can ...
  7. Do you offer a gift service? Yes! At checkout you have the option to include a different delivery address - simply fill this in with the recipients details. When people don't know a parcel is coming things can go wrong. Double check the address! Get us contact information and delivery instructions (otherwise we will ...
  8. Pre Orders Beaujolais Primeur Where most wine merchants have "en primeur" offers for prestige wines delivered 2 years later, our "primeur" is fun tasty Beaujolais Nouveau reserved in the summer delivered in November. For Trade accounts the delivery will be a few days in advance, for everyone else it will ...
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