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Terms of Delivery

On this page:  • Delivery Options • Additional Costs • Possible Delays  • Breakages • Delivery Instructions • Pick Up

In short:-

  • All carriage costs are subject to VAT.
  • 1 case means up to 12 bottles of any size up to 75cl.
  • With standard UK mainland services, delivery is normally within 3 working days, often next day (depending on courier cut off time).
  • We are set up for case deliveries, our packaging is large!
  • If you give us instructions to "leave without signature", you are taking responsibility should there be theft or damage. Don't do it if this is not a great neighbourhood!
  • Report all courier mistakes within 48 hours as it becomes impossible to hold them to account after that time

We are set up for case deliveries and only have packaging for 6 and 12 bottles - so one bottle costs the same to deliver as 12. 

Delivery to non-mainland UK addresses other than those listed as delivery options is usually possible, but may not be on a next-working-day basis and can be quite expensive - please call to request a quotation. For remote locations we can use your own chosen courier - you probably know better than us who is charging a reasonable amount.

We do not profit from the delivery charges - some of the delivery costs break our heart too! As a matter of fact delivery and packaging costs us more than we charge, but we have to reflect the charges we bear in getting your wine to you. 

Delivery Options


  Service Type 1st case of up to 12 bottles Additional bottles or Cases
1 England/Wales Mainland 
Delivered in secure packaging
Normally within 7 working days
£15.00 £5.00 per subsequent case of 12, to a maximum of £35
2 Scottish Mainland 
Delivered in secure packaging
Normally within 7 working days
£15.00 £5.00 per case or part thereof (no bottle rate) to a cap of £35.00
3 Scottish Highlands & Islands
Delivered in secure packaging 
Normally within 10 working days
£20.00 £12.00 per case or part thereof (no bottle rate) to a cap of £79.00
4 Northern Ireland 
Normally within 10 working days
£25.00 £16.00 per case or part thereof (no bottle rate)
5 Isle of Wight 
Normally within 7 working days
£15.00 £10.00 per case or part thereof (no bottle rate)
6 Isle of Man & Scilly Isles 
Normally within 7 working days
£19.00 £12.00 per case or part thereof (no bottle rate)
7 Personal Collection FREE By arrangement only.
  Irish Republic £32.00 £25.00 per case or part thereof (no bottle rate)
  Mainland Europe Be aware that some countries place restrictions on Alcohol shipping.
Choose "invoice" at checkout. Typical cost £45/case.

 

Additional Costs

Magnums are subject to special handling and are excluded from the above table - please call for more information.

We no longer offer other premium services such as timed deliveries or evening & weekend deliveries. If you think you may need one of these services please call for a quote before placing your order.

In the event of missing your original delivery, if you have not called the courier within 3 working days to arrange for a new delivery, the goods will normally be returned to us and any costs incurred in this and any subsequent costs for redelivery of the wine after this time, will be at an additional cost to you. We will only charge you the actual cost price to us for this service, which may be more than the original delivery cost which we subsidise. Please ensure accurate instructions are given.

You expressly authorise us to charge to your credit/debit card any costs involved with goods being returned in the event of your not being able to receive them and not making contact with the carrier.

Likewise, you expressly authorise us to charge to your credit/debit card any difference between the cost of the carriage option you have selected should it be the wrong one (e.g. if you specify the wrong geographic region applicable to your order), and the correct carriage option. Please note that the cost differences can be significant - e.g. the difference between UK mainland and offshore islands, and it is your responsibility to check this.

Possible Delays

Deliveries by carrier are not made on Saturdays, Sundays, or Bank Holidays. Additionally, when the weather is hot, or below freezing, we won't send an order out on a Friday and will prefer to ship the following Monday.

If your order is time sensitive please say so in the order comments.

If there are any issues such as a bottle out of stock, we will, depending on circumstances:-

  • Send a substitute bottle of equal or superior value (eg: newer vintage or similar wine of similar vintage)
  • Send the order without the missing bottle and part refund the order
  • Whenever practical we will contact you to discuss options

If you chose "Invoice Me" as a payment option, the goods will be shipped only after payment has been received. In the case of payment by cheque, we reserve the right to await cheque clearance prior to despatch of goods.

Additionally, there may be occasional office closures due to holidays etc. when the normal delivery schedule will not be possible. If this applies and the order can not be shipped within our normal turnaround times, you will be notified of any delay and you will have the option to cancel.

Breakages/Damage

Wine should be examined on delivery for both condition and completeness/correctness of order. Any problems should be reported as soon as possible and at the latest within 48 hours.

If it is not possible to inspect the goods on delivery the carrier's delivery note should be clearly marked as "unexamined".

Special Delivery Instructions

If you do not expect to be at home to receive your wine when it is delivered you may leave special delivery instructions (e.g. "leave in shed", "leave behind side gate") and we will pass such instructions to the carriers. However, neither we nor the carriers will accept responsibility should for any reason the wines be lost, stolen, or damaged as a result of such instructions being followed.

Please think of temperature when specifying a location as wine quality can be affected if left in heat or cold for too long. Our packaging provides some thermal insulation for a limited time but cannot protect against frost or direct sunshine.

Collection

Our wines are stored in a warehouse in the East London/Kent area and you may collect your wines here to avoid delivery charges, but this can only be done by prior arrangement and you should discuss with us when you wish to do this. The warehouse also requires time to process orders and prepare your wines for collection.

Delivery to overseas addresses - we can service some but not all markets, please enquire. Please contact us to request for a quotation for export terms.

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