Articles by tag "delivery"

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  1. Can I order from overseas for UK delivery? Yes you can. If you are buying a gift for someone in the UK sending from a UK shop is a much better solution than sending from overseas. No tax surprises beyond that of the gift. We will contact your recipient to let them know a gift is coming and deliver when it is convenient to them. We ...
  2. Can you deliver to the USA? We don't normally ship parcels to the USA because of the complexity of federal and state laws. We can in some states deliver to company addresses We can organise shipments via specialist transport companies but this is only worth doing for large quantities of wines, and you will incur import ...
  3. How much does delivery cost? Typically £21.50 for a case of 12, express (including VAT). Relaxed "3 to 5 working days" delivery costs £10.80 (including VAT) Note that Islands and Highlands and Northern Ireland all cost more. See the full Delivery page on the shop site for all details and ...
  4. How fast can I expect delivery? If you chose "Express Delivery" before 12 noon, the wines will go out for next working day delivery. This may not be possible during occasional holidays/office closures or if you choose wines which are in treasure storage. We will contact you if that is the case. If you choose the "Relaxed ...
  5. The wine was damaged in transport We try hard to minimise breakage risk with top packaging, as we know how disappointing it is to get a broken bottle, but they do occasionally happen. In short always check as soon as possible and if there are any problems call us as soon as possible so we can fix it for you. For damage to ...
  6. What if we can't be home to accept delivery? We try our best to make sure that the courier can send you an SMS or email with information so you can react to rearrange in advance. If you know ahead of time you can't be in, leave delivery instructions when placing the order - any preferred days, a safe place to leave the wine (at your ...
  7. How can I save on delivery? We simply charge what it costs us. Being small delivery costs us a lot more than it does for big retailers. First, if you live in an area where couriers overcharge, you might know a of a courier that has much better rates for your area. We'd certainly love to know! Obviously, you can reduce ...
  8. Do you offer a gift service? Yes! At checkout you have the option to include a different delivery address - simply fill this in with the recipients details. When people don't know a parcel is coming things can go wrong. Double check the address! Get us contact information and delivery instructions (otherwise we will ...
  9. Tracking says my parcel is delayed If you receive a notification of delay from the courier please get in touch and we will check this for you   The first possible cause of delays is if the courier did not pick up the wine in time, and the parcel missed a connection and did not arrive to the final depot in time. These are ...

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