After Sales

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  1. The wine was damaged in transport We try hard to minimise breakage risk with top packaging, as we know how disappointing it is to get a broken bottle, but they do occasionally happen. In short always check as soon as possible and if there are any problems call us as soon as possible so we can fix it for you. For damage to ...
  2. Can I recycle your packaging? Airsac packaging is made out of recyclable plastic. If you council's recycling of plastics is not up to it yet (alas, most aren't), our packaging can be recycled at any "carrier bag" recycling point in supermarkets. Deflate it first... Airsac consititutes almost a third of our shipping costs ...
  3. Tracking says my parcel is delayed If you receive a notification of delay from the courier please get in touch and we will check this for you   The first possible cause of delays is if the courier did not pick up the wine in time, and the parcel missed a connection and did not arrive to the final depot in time. These are ...
  4. When will my order ship? If you chose "Express Delivery" before 12 noon, the wines will go today (if it is a working day) for next working day delivery. If it is after 1pm, the wines will go out tomorrow for next working day delivery. If you choose the "Relaxed 3-5 day" option the wine will typically be sent the ...
  5. One of the wines is faulty We guarantee that our wines are quality wines and a pleasure to drink. We can't guarantee that you will like the style of every single wine but we make sure of the quality. We also try to describe them as well as we can so you know what to expect. If you’ve tried a wine that not tasting right ...
  6. I received a wrong bottle Please contact us immediately and we will organise a replacement, or, if not possible, a refund  
  7. I want to reorder wine but can't find it, help! We have a lot of unique wines so it is quite possible that by the time you finally open a bottle and decide you love the wine, it is gone. What then? Try searching for a similar wine made from the same grape. This is easy to do by clicking on the VARIETIES tab and then clicking on the grape ...

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